In my experiences as a recruiter and a Class A driver, I have found that the majority of companies I have worked with use a standard checklist of qualifications that the driver must meet to be hired. Most of the items on the checklist have to do with moving violations, felonies, DUIs, at least 2 or 3 years experience, and a willingness to be away from home 10 to 21 days at a time. Sounds good at first glance, but how many times does someone meet all of the items on the checklist and then quit or get fired within months?
Characteristics for success are the traits a driver needs to possess to be successful in a particular job. The traits can be regulatory such as the number of moving violations in a given time, or they can be personalized based such as attention to detail or a willingness to drop and hook several times in a week without moving the freight to its final destination. Understanding the characteristics of success for a truck driving job is critical to not only the driver's success but the success of the company.
For this article, I will refrain from reviewing government or insurance requirements as characteristics for success because they are generally factual and very easy to determine if a candidate is qualified for those reasons. Instead, I would like to look at the "soft skill" characteristics for success. Soft skills are the skills that are hard to measure and have to do with the personality and/or mental makeup of the candidate. Most soft skills can be realized by asking theoretical or behavior-based questions geared towards a specific desired qualification. A theoretical question is usually phrased with language such as, "How do you feel about XYZ?" or "What are your thoughts regarding XYZ?". Behavior-based questions generally consist of three parts to elicit a past behavior to assist in determining future behavior. An example of a behavior-based question is, "Tell me about a time in which you had to deal with a customer who was extremely upset about damaged freight. How did you handle the situation? What was the outcome of your actions?"
Some examples of truck driver "soft skill" characteristics for success include:
attention to detail
customer service
ability to adapt to change
good under pressure
easy on equipment
comfortable carrying cash/payments
propensity to set goals
safety awarenessnot opposed to inclement weather conditions
willing to drive governed tractors at specific speeds
willingness to haul specific freight or deliver to specific customers.
The list can be endless. The point is to take a look at your company, the core customers you service, how the company is operated, and develop a list of intangibles that a driver will need to be successful. Once the characteristics for success are identified, then create the questions to elicit answers from the driver so a decision can be made by the recruiter.
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truck drivers recruitment agency in India
truck driver recruitment agency India